The Wonders of Bureaucracy

My computer woes continue. In the school's infinite wisdom, I've been denied the purchase order needed to have the Mac specialists come and fix my computer. Instead, I had to wait until today (3 1/2 days after I reported my problem) to have an IT guy come and look at my Mac. I'm frustrated that it's taken so long, but I'd get over it pretty quickly if he actually fixed it. Unfortunately, this joe knows nothing about Macs. But, since he's the designated Mr. Fix-it for my department, he had to be the one to come and look at it. After he admitted that he couldn't do anything, I asked if I could please now send it to the Mac hospital. In short? No. I have to now wait for him to contact the only person in our IT group to have a clue about Macs and see if he knows what to do. When he can't fix it, then I can send it away. Why couldn't the Mac guy come to look at my computer in the first place? Because of the wonders of bureaucracy.